Tuesday, May 26, 2015

SalesForce World Tour London

I recently got the opportunity to attend the SalesForce World Tour at the ExCel Center in London, UK.  Like any SalesForce event, it is big with lots going on.  At the World Tour there was 14,000 registrants, which made the SalesForce World Tour in London the largest software conference in the UK!

Similar to DreamForce, the focus was on mobile, wearables, SalesForce Wave and how they all work together.  However, prior to getting into the "meat" of the presentation, SalesForce had a number of customer stories.  One of the most interesting was CoderDojo.  The idea behind CoderDojo is to help youths of all ages get into coding.  This is done by mentors (basically people who already code for their life) helping and inspiring youths getting into coding.  SalesForce is so behind this idea that the SalesForce Foundation gave £200,000.

During the rest of the presentation nothing really new was announced.  However, Keith Block, one of their newest leaders at SalesForce, had a great intro video.  It showed him landing at Heathrow and then slowly, but surely, getting to the event to present.  Tastefully, a number of SalesForce customers offices were shown, including:

  • Vodafone
  • John Lewis
  • Barclays
Overall it was a great event, but was perhaps focused too much on selling and not enough on actually having content for SalesForce customers to learn from.  Until DreamForce...

Monday, May 25, 2015

SalesForce Summer 15 Release

It's that time of the year again when SalesForce does their Summer release!  In the Summer release there are some amazing features coming out.  The ones I am most excited about are:

  • Data Loader for Mac - finally - there will be a Data Loader tool that all the Mac users can use that is officially supported by SalesForce!
  • Continued Enhancements to Communities - As the Communities product is becoming a key part of SalesForce, it has continued to get enhancements like a custom recommendations engine and improved reporting!
  • Improvements to SalesForce for Outlook - this valuable tool is continuing to receive attention and add in features that make it easier to understand
  • Notes - SalesForce is making the Notes window much more friendly and including rich text formatting so you can ensure what is most important in your notes is visible.
  • Omni-Channel Services Support - Now your Service Reps can see everything from all your different customer service channels, including Twitter, Live Agent and Cases all in one screen.

Of course, there are lots of other features that have also been enhanced.  You can check out the complete release notes here and find the features that may most benefit your organization.

Monday, May 18, 2015

SalesForce World Tour coming to London

The SalesForce World Tour is coming to London again!  The World Tour is like a mini-DreamForce, but with far fewer people, and also fewer speakers.  But, regardless, it's a great way to connect with your fellow SalesForce users across Industries.  This year, the SalesForce World Tour has already been to many cities in the USA and is now on the European leg!

This year, at the SalesForce World Tour London, there is lots to be excited to see.  Some of the highlights include:

  • The Keynote with Keith Block, Vice Chairman and President of SalesForce - likely he will recap some of the things that were already announced at DreamForce.  
  • The Networking Opportunities in the Cloud Expo
  • The Breakout Sessions.  The ones I recommend are:
    • Habits and Hacks for SalesForce Administrators
    • Transform HR & Employee Engagement with SalesForce
    • Marketing Cloud - The Journey is the reward
The SalesForce World Tour is well worth going to if you have the opportunity.  You can see the complete agenda for the SalesForce World Tour London here.  Hope to see you there!